Shipping and Returns Policy

Standard Shipping

 

The Titan Mint offers its customers various shipping options. Unless otherwise specified, shipments will be sent via USPS first-class or priority services. Packages shipped in the continental United States using the Titan Mint’s standard shipping option usually arrive within 7 business days of when your order was placed.   Shipping charges are subject to change without notice. For more information about shipping, contact [email protected]  

Expedited Shipping

 

Packages shipped using Expedited Shipping typically ship the same day the order is placed and usually arrive within 2 to 3 business days for orders shipping to the continental U.S.  International orders typically arrive in 5-8 days, but delivery times will vary based on customs and importation practices.  For faster international delivery, contact us for a quote.

 

International customers living in areas where international mail is often delayed should contact us at [email protected] to inquire about the best shipping options.

 

International Shipping

 

The Titan Mint ships products to most locations. However, the customer is responsible for understanding the laws and regulations regarding the purchase and ownership of our products. Certain locations have restrictive policies regarding bitcoins in particular. The Titan Mint Inc. will make our best effort to get products to delivered to you reliably, but occasionally international delivery is simple not possible. If multiple delivery attempts to your location fail, Titan Mint will cancel your order and provide a full refund of the purchase price, excluding the cost of shipping and handling.Packages shipped using the Titan Mint’s standard shipping option usually arrive within 1 to 2 weeks.

 

You may be subject to import duties and taxes, which are not reflected in our prices. Duties and taxes are levied by your country or other overseas authority once a shipment reaches your country.  You may also be required to pay additional charges for customs clearance. You should contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

 

Large quantity orders

 

Orders of 25 coins or more require extra processing and packaging and typically ship within 3-7 days. For resellers that have time sensitive delivery requirements, please contact [email protected] to ensure your order arrives as needed.

 

Returns, Replacements, and Exchanges

All coins ship unfunded for security.  Once a customer has confirmed that they have received their coins safely, they are funded with the designated amount of bitcoins.

IMPORTANT: Once they have been funded, products that include a 30-digit private key cannot be returned or exchanged.  Customer buying coins with private keys included must request a refund or exchange before the coins are funded.  For security reasons, no exceptions can be made to this policy.   If for any reason within 7 days of receiving one of our products you are dissatisfied with your purchase, return the entire product for refund or replacement. Customers are responsible for the shipping costs of the returned item.  The Titan Mint will not accept partial returns nor will it issue partial refunds.  To return your product, you must contact us at [email protected] beforehand, indicating the order number that you will be returning. Please mail it in its original packaging if possible and address the package to:

Titan Mint Inc.
Attn:RMA
9251 Gordon Ave.
La Habra, CA 90631

 

For your protection, we strongly recommend that you purchase insurance for any package being returned to us and save the receipt for your records. The Titan Mint is not responsible for lost return shipments.  All refunds will be credited in either United States Dollars or in bitcoins, determined by the method of payment used for the order being returned.  For more information about returns, replacements, and exchanges, contact [email protected]

 

Order Acceptance Terms

 

Orders are not valid until accepted by the Titan Mint.  You may cancel your order at any time prior to processing.    The Titan Mint reserves the right to limit quantities and may discontinue accepting orders at any time.  The Titan Mint reserves the right to accept or reject coin orders in any combination or option(s) it determines to be in its best interest.  In the event a particular coin option is sold out, the Titan Mint reserves the right to either process partial orders and make refunds, or return orders in their entirety.

Cancellations

 

You may cancel your order at any time prior to processing.   Orders for products that are in stock will be processed immediately and cannot be cancelled.  Please see the Returns, Replacements, and Exchanges policy above for information on how to return your product.